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Understand our hotel policies, including our pet policy, any additional fees, guest safety and security measures, smoking regulations, and noise restrictions. Ensure a smooth and pleasant stay by knowing our guidelines.

  • What is the hotel's cancellation policy?

    Cancellation policies vary by rate and booking method. Please check your reservation details or contact us for specific terms.

  • What is the check-in and check-out policy?

    Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in or late check-out is subject to availability and may incur a fee.

  • Is smoking allowed in the hotel?

    Smoking is not allowed in rooms or indoor public areas. Designated smoking areas are available.

  • Are pets allowed at Karvansaray Hotel?

    Pets are not allowed in the hotel, except for service animals.

  • Do children stay free at the hotel?

    Children under 6 years old stay free when using existing beds. Charges may apply for extra beds or cribs.

  • What is the hotel's policy on extra guests?

    Additional guests must be declared at booking. Extra charges may apply depending on the room and age of the guest.

  • Do you require a security deposit at check-in?

    Yes, a refundable deposit may be required at check-in for incidentals. It is returned upon check-out if no damages occur.

  • Is ID required at check-in?

    Yes, a valid government-issued ID or passport is required for all guests at check-in.

  • What payment methods do you accept?

    We accept cash, major credit/debit cards, and online payments for bookings made through our website.

  • Do you allow parties or events at the hotel?

    Private events must be pre-approved and hosted in designated event spaces. Parties in rooms are not allowed.

  • Is there a curfew for guests?

    There is no curfew, but we kindly ask guests to respect quiet hours between 11:00 PM and 7:00 AM.

  • What is your policy on damages to hotel property?

    Guests are responsible for any damages to hotel property and may be charged for repairs or replacements.

  • Can guests receive visitors in their rooms?

    Visitors are allowed during the day. Overnight guests must be registered at the front desk.

  • Are there age restrictions for check-in?

    Guests must be at least 18 years old to check in without a parent or guardian.

  • What is your privacy policy for guest information?

    We respect guest privacy and ensure personal data is securely stored and not shared without consent.

  • Is outside food or drink allowed in the rooms?

    Yes, outside food and drinks are allowed, but we kindly ask guests to maintain cleanliness and avoid strong odors.

  • Are drones allowed on hotel property?

    For safety and privacy reasons, drones are not permitted on hotel property without prior approval.

  • Can I modify my booking after confirmation?

    Yes, modifications are allowed depending on availability and booking conditions. Contact us for assistance.

  • Is photography allowed in the hotel?

    Personal photography is allowed. Commercial or professional shoots require prior permission.

  • Do you have a lost and found policy?

    Yes, lost items are kept at the front desk. Please contact us as soon as possible to claim lost belongings.

  • What is the hotel's child supervision policy?

    Children must be supervised by an adult at all times, especially in public areas and near water features.

  • Do you allow pets for special needs or emotional support?

    Service animals for guests with disabilities are allowed. Documentation may be requested upon arrival.

  • Is loud music permitted in rooms?

    To ensure all guests comfort, loud music is not permitted. Please use headphones or keep volume at a low level.

  • Are there any dress code rules at the hotel?

    There is no strict dress code, but we ask guests to dress appropriately in public areas.

  • Can I extend my stay beyond the original booking?

    Yes, extensions are possible based on availability. Please inform the front desk as early as possible.

Stay at Gabala Karvansaray Hotel – where comfort, elegance, and nature meet for an unforgettable escape.

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